How can banks empower their corporate banking staffs as well as clients?
By providing staff with data analytics tools and embracing agile delivery models, and improving client collaboration with self-service solutions. Over the next decade, clients as well as bankers will become more tech savvy. Part of the shift will be generational as mobile-first millennials are hired. Part will be driven by changes to the talent profile sought. Either way, to fully support the shifting workforce, banks have to empower them with better data analytics and self-service tools. Furthermore, their expectations for enhancements and time to market will be relatively shorter than prior generations’, requiring bankers to adopt a design thinking approach and agile delivery models.